ISO/IEC 20000 IT (SMS) Audit

ISO/IEC 20000 FOUNDATION

ISO/IEC 20000 Foundation training enables you to learn the essential elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000.
During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.
After completing this course, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Foundation” credential.
A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.

Individuals involved in IT Service Management
Individuals seeking to gain knowledge about the primary processes of IT Service Management Systems (ITSMS)
Individuals interested in pursuing a career in IT Service Management

Understand the elements and operations of an IT Service Management System and its principal processes
Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
Understand the approaches, methods, and techniques used for the implementation and management of an ITSMS

Lecture sessions are illustrated with examples based on case studies
Practical exercises are based on the material which includes role-playing and discussions
Practice tests are similar to the Certification Exam

Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000
Day 2: IT Service Management System (ITSMS) requirements and Certification Exam

The “PECB Certified ISO/IEC 20000 Foundation” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP).
The exam covers the following competence domains
- Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)
- Domain 2: IT Service Management System (ITSMS)

After completing the exam, you can apply for the credential for ISO/IEC 20000 foundation certifications upon signing the PECB Code of Ethics.

Certification fees are included in the exam price
Training material containing over 200 pages of information and practical examples will be distributed
A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued
In case of exam failure, you can retake the exam within 12 months for free

ISO/IEC 20000 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an IT Service Management System (ITSMS) based on ISO/IEC 20000.
During this training course, you will also gain a thorough understanding of the best practices of IT Service Management Systems and consequently improve an organization’s IT processes and services, effectiveness and overall performance.
After mastering all the necessary concepts of IT Service Management Systems, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Implementer” credential.
By holding a PECB Lead Implementer Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO/IEC 20000 in an organization.

Managers or consultants involved in IT Service Management
Expert advisors seeking to master the implementation of an IT Service Management System
Individuals responsible for maintaining conformance with ITSMS requirements
ITSMS team members

Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory framework
Master the concepts, approaches, methods, and techniques used for the implementation and efficient management of an ITSMS
Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization
Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ITSMS
Acquire the expertise to advise an organization in implementing IT Service Management System best practices

This training is based on both theory and best practices used in the implementation of an ITSMS
Lecture sessions are illustrated with examples based on case studies
Practical exercises are based on a case study which includes role-playing and discussions
Practice tests are similar to the Certification Exam

A fundamental understanding of ISO/IEC 20000 and comprehensive knowledge of implementation principles.

Day 1: Introduction to ISO/IEC 20000 and initiation of an ITSMS
Day 2: Plan the implementation of an ITSMS
Day 3: Implementation of an ITSMS
Day 4: ITSMS monitoring, measurement, continuous improvement and preparation for a certification audit
Day 5: Certification Exam

After completing the exam, you can apply for the credentials for ISO/IEC 20000 certifications upon signing the PECB Code of Ethics and fulfilling the requirements of experience with five years of professional experience and two years of 300 hours of documented experience in IT Service Management Project activities showing following activities:
Drafting an ITSMS plan
Initiating an ITSMS implementation
Implementing an ITSMS
Monitoring and managing an ITSMS implementation
Performing continual improvement measures

Certification fees are included in the exam price
Training material containing over 450 pages of information and practical examples will be distributed
A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
In case of exam failure, you can retake the exam within 12 months for free

Click Here To Download